Last Updated 4 January 2025
This Privacy Policy will help you better understand how we collect, use, and share your personal information.
This privacy policy sets out how Smith's Ice ("Smith's Ice", "we", "us", or "our") collects, uses, and discloses, any personal information that you give us or that we collect when you use our website or Services. Smith's Ice offers a platform that allows users to purchase ice products and related services ("Services").
By using our website or Services, or by choosing to give us personal information, you consent to this Privacy Policy and the processing of your Personal Information it describes. If you do not agree with any terms of this Privacy Policy, please exercise the choices we describe in this Policy, or do not use the Services and do not give us your personal information.
Smith's Ice may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. If we make material changes to the operation of our website or Services after any such changes constitute your agreement to them.
Type of website: Ecommerce
Smith's Ice can be contacted at:
admin@smithsice.com.au
11 Hempel Street, Wodonga, Victoria, 3690
The purpose of this privacy policy (this "Privacy Policy") is to inform users of our Site of the following:
- The personal data we will collect
- Use of collected data
- Who has access to the data collected
- The rights of Site users
- The Site's cookie policy
This Privacy Policy applies in addition to the terms and conditions of our Site.
By using our Site users agree that they consent to:
- The conditions set out in this Privacy Policy
- The collection, use, and retention of the data listed in this Privacy Policy
We only collect data that helps us achieve the purpose set out in this Privacy Policy. We will not collect any additional data beyond the data listed below without notifying you first.
3.1. Data Collected Automatically
When you visit and use our Site, we may automatically collect and store the following information:
- IP address
- Hardware and software details
- Clicked links
- Content viewed
3.2. Data Collected in a Non-Automatic Way
We may also collect the following data when you perform certain functions on our Site:
- First and last name
- Email address
- Phone number
- Address
- Payment information
This data may be collected using the following methods:
- Creating an account
- Completing purchases/checkout
- Contact forms
Data collected on our Site will only be used for the purposes specified in this Privacy Policy or indicated on the relevant pages of our Site. We will not use your data beyond what we disclose in this Privacy Policy.
4.1. The data we collect automatically is used for the following purposes:
- Statistics
4.2. The data we collect when the user performs certain functions may be used for the following purposes:
- Order fulfillment and shipping
- Payment processing
- Customer support
- Order history and account management
- Marketing communications (with consent)
5.1. Employees
We may disclose user data to any member of our organisation who reasonably needs access to user data to achieve the purposes set out in this Privacy Policy.
5.2. Third Parties
We may share user data with the following third parties:
- PostHog Analytics
- Facebook Pixel
- Stripe (payment processing)
- Supabase (database and authentication)
- Vercel/Next.js (hosting and analytics)
- Resend (email service provider)
5.3. Data Shared with Third Parties
We may share the following user data with third parties:
- Payment information, billing address, email address, purchase amounts and order details
- User account details, order history, shipping addresses
- IP addresses, browser information, page views, device types, technical performance data
5.4. Purposes of Third-Party Data Sharing
- Payment processing and fraud prevention (Stripe)
- User authentication and data storage (Supabase)
- Website hosting and performance monitoring (Vercel/Next.js)
- Order confirmation and customer communication emails (Resend)
- Analytics and user behavior tracking (PostHog)
- Marketing analytics and ad targeting (Facebook Pixel)
5.5. Other Disclosures
We will not sell or share your data with other third parties, except in the following cases:
- If the law requires it
- If it is required for any legal proceeding
- To prove or protect our legal rights
- To buyers or potential buyers of this company in the event that we seek to sell the company
User data will be stored until the purpose the data was collected for has been achieved.
You will be notified if your data is kept for longer than this period.
We implement a comprehensive set of security measures to protect your data. These include industry-standard encryption protocols (SSL/TLS) for all data transmission, secure password hashing through our authentication system, and database encryption for stored information. Our payment processing complies with PCI-DSS standards through Stripe, ensuring your financial data remains secure. We maintain strict access controls, regular security updates, and continuous monitoring of our systems. Our team follows established security protocols for data handling, and we regularly review and update our security practices to protect against potential vulnerabilities. All third-party services we use are vetted for their security standards and maintain their own robust security measures to protect your data.
We do not knowingly collect or use personal data from children under 16 years of age. If we learn that we have collected personal data from a child under 16 years of age, the personal data will be deleted as soon as possible. If a child under 16 years of age has provided us with personal data their parent or guardian may contact our privacy officer.
If you would like to know if we have collected your personal data, how we have used your personal data, if we have disclosed your personal data and to who we disclosed your personal data, or if you would like your data to be deleted or modified in any way, please contact our privacy officer here:
Privacy Officer
Smith's Ice
admin@smithsice.com.au
11 Hempel Street, Wodonga, Victoria, 3690
A cookie is a small file, stored on a user's hard drive by a website. Its purpose is to collect data relating to the user's browsing habits. You can choose to be notified each time a cookie is transmitted. You can also choose to disable cookies entirely in your internet browser, but this may decrease the quality of your user experience.
We use the following types of cookies on our Site:
10.1. Functional cookies
- Functional cookies are used to remember the selections you make on our Site so that your selections are saved for your next visits
10.2. Analytical cookies
- Analytical cookies allow us to improve the design and functionality of our Site by collecting data on how you access our Site, for example data on the content you access, how long you stay on our Site, etc
10.3. Targeting cookies
- Targeting cookies collect data on how you use the Site and your preferences. This allows us to personalise the information you see on our Site for you
10.4. Third-Party Cookies
Third-party cookies are created by a website other than ours. We may use third-party cookies to achieve the following purposes:
- Facebook Pixel (for advertising and conversion tracking)
- PostHog (for analytics and user behavior tracking)
- Stripe (for payment processing functionality)
This Privacy Policy may be amended from time to time in order to maintain compliance with the law and to reflect any changes to our data collection process. When we amend this Privacy Policy we will update the "Effective Date" at the top of this Privacy Policy. We recommend that our users periodically review our Privacy Policy to ensure that they are notified of any updates. If necessary, we may notify users by email of changes to this Privacy Policy.
If you have any questions, concerns or complaints, you can contact our privacy officer at:
Privacy Officer
Smith's Ice
admin@smithsice.com.au
11 Hempel Street, Wodonga, Victoria, 3690
